Refund policy

Warranty 

On the chance that you should come across a manufacturer defect, we will gladly exchange the item within 14 days of purchase, or repair it within 30 Days. Please retain your proof of purchase, as it is required for your guarantee. Shipped orders with defects will be covered under Glitz Shipping. For a prompt resolution, we invite you to visit our beautiful store, where we will be happy to assist you in person.

Please Note:
Our guarantee does not include loss or damage due to bending, stretching, pulled chains, tarnishing, scratches, cracks, broken or cracked stones due to damage. 

We will gladly repair items not covered by the guarantee for an additional charge.

Exchange

If you are not completely satisfied with your purchase at Glitz Jewellery you may exchange it within 14 days of purchase (please see exemptions below). There are no refunds.  All Items should be unworn, unaltered in any way, and in the original condition and packaging received in. 

All online purchases can be exchanged in-store at no additional charge. For exchanges being shipped, once your item is received and inspected, you will receive a confirmation email. Shipping costs for returning items will be the responsibility of the purchaser. Once received and approved, we will process your exchange, and a credit will automatically be applied to your account. 

Initial shipping costs are non-refundable.

Items that are exempt from being exchanged:
Engraved items, earrings, custom orders, gift cards, sized items.

To return your product, please mail to: 

GLITZ BOUTIQUE, 2396 MAJOR MACKENZIE DR. Unit 8, VAUGHAN ON L6A 4Y1, Canada 

The delivery time for exchanged products may vary depending on your location.

For items valued over $75, it is recommended to use a trackable shipping service or purchase shipping insurance. Please note that we cannot guarantee the safe arrival of returned items.

You are welcome to contact us at 289-553-9010 if you need more assistance.