Warranty 

On the chance that you should come across a manufacturer defect, we will gladly exchange the item within 14 days of purchase, or repair it within 30 Days. Please retain your proof of purchase, as it is required for your guarantee. Shipped orders with defects will be covered under Glitz Shipping. For a prompt resolution, we invite you to visit our beautiful store, where we will be happy to assist you in person.

Please Note:
Our guarantee does not include loss or damage due to bending, stretching, pulled chains, tarnishing, scratches, cracks, broken or cracked stones due to damage. 

We will gladly repair items not covered by the guarantee for an additional charge.

Exchange

If you are not completely satisfied with your purchase at Glitz Jewellery you may exchange it within 14 days of purchase (please see exemptions below). There are no refunds.  All Items should be unworn, unaltered in any way, and in the original condition and packaging received in. 

All online purchases can be exchanged in-store at no additional charge. For exchanges being shipped, once your item is received and inspected, you will receive a confirmation email. Shipping costs for returning items will be the responsibility of the purchaser. Once received and approved, we will process your exchange, and a credit will automatically be applied to your account. 

Initial shipping costs are non-refundable.

Items that are exempt from being exchanged:
Engraved items, earrings, custom orders, gift cards, sized items.

Holiday Extended Exchange

Purchases made between November 11th 2024 and December 24th 2024 can be exchanged until January 18th 2025.

Please note our store will be close December 31st 2024 -January 9th 2025